On this page, you will may find quick answers and solutions to your technical issues.
Usually when there is fault within the solar system, the fault will likely be in the accessories (DC, AC breakers and parts) or inverter. If you have a technical issue, please go through the quick solutions and shutdown procedure below. If the system still does not work after you have followed the shutdown procedure, please submit the Service Request form with completed information. We will assist all customers by lodging a claim to the manufacturer on behalf of the customer. Alternatively, you may wish to visit the manufacturer’s website to lodge a claim.
・ABB Australia 1800 769 663 http://new.abb.com/au
. FRONIUS 03 8340 2900 https://www.fronius.com/en-au/australia
. GOODWE 03 9918 3905 http://www.goodwe.com/Contact/contact.html
. HUAWEI 1800 040 039 http://solar.huawei.com/au/residential
・JFY 1300 368 488 http://jfytech.com.au/service/
・Latronics 1300 550 204 http://www.latronics.com.au/
・SMA Australia 02 9491 4200 http://www.sma-australia.com.au/
・Sungrow 1300 201 106 http://www.sungrowpower.com.au/
・Zeversolar 1300 101 883 https://www.zeversolar.com/
In the event of an emergency, please follow the shutdown procedure below to turn off your solar system.
We take pride in our solar installations and all installations are in accordance with Australian Standards. Be rest assured that solar installations will not cause any harm to your roof. However, should you experience any roof leakage or other roof issues, we will assist with the investigation of a roof leakage. We provide a 5 year workmanship warranty as we are certain that our solar installations are safe and reliable. Please refer to ABOUT US more information.
Electricity Bill Regarding Issues
If you have any questions about your energy bills, please check with your energy retailer.
Maintenance of your system
Because they have no moving parts, solar modules are extremely reliable, with an expected life span of several decades. They are also self-cleaning and require very little in the way of maintenance. However, adhering to the following points will help keep your system as efficient as possible;
- The inverter should always be kept clean and free of dust and moisture
- Keep an eye out for vegetation that may in future shade the solar panels
- Check the LED codes on the front of the inverter regularly as these indicate whether the solar system is working
- An annual inspection & maintenance check of your system is recommended. Please contact us at 1300 809 064 or email us firstname.lastname@example.org to arrange an inspection.
- System maintenance timetable:
- Once a week:
- Check inverter is operating.
- Check inverter is recording exported energy.
- Every 3 months:
- Check for panel shading, as shading reduces performance.
- Check for tree litter behind panels and framing.
- Check for build-up of dust or bird droppings.
- Every year Professional system performance and maintenance check.
The solar system must be shut down before commencing any electrical work or building works which may come in to contact with its electrical cables. All signage and warnings must be observed.
Cleaning your system
Generally, solar panels clean themselves during rainy weather. However, a layer of dust can form if there is a prolonged dry spell or in particularly dusty environments. This could reduce the amount of energy produced by the solar system. Your system output has been calculated to take account of this dust.
Do not climb on the roof to clean the solar panels, as you could fall if not correctly trained and equipped for the task. Use a qualified person to clean your solar panels.
Do not use any high-pressure cleaner or chemical cleaning product on the surface of the solar panels. The panels only require the use of plain water at mains pressure or less. Particular care must be taken to ensure all electric components, such as cables, connectors, generator junction boxes etc. remain dry.
Before cleaning the array, please follow the SHUTDOWN PROCEDURE found on your inverter.
DO NOT ATTEMPT TO CLEAN OR COME INTO CONTACT WITH THE SURFACE OF A PV MODULE WITH A BROKEN GLASS FACE, THIS COULD RESULT IN A DANGEROUS SHOCK.